1 on your browser. You can customise your. Childsafe off but still blocking sites. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. on 15-04-2023 15:47. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. Virgin Media and O2 ; Keeping children. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. How to turn on Child Safe. 1. Seems a common problem with no simple solution. Account - Cable. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. 1. Try both Mac and Windows. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. 3. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Go to My Apps then Web Safe you will see the Child Safe setting. 222 and 208. It's the same for virus safe and child safe. It's just started being blocked by VM Child Safe settings but up until a couple of weeks ago it was fine. Select Set PIN for Payments. This age limit applies to most social media sites and has been dictated by US law through the Children's. Despite showing as active (slider is "on") I can still access child inappropriate content. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. This is a fast and very easy trick that can work even if you're not a Virgi. Try with OpenDNS using 208. 4. Choosing Web Safe. Just knowing what they’re doing and who they’re talking. Click Turn Kidsafe OFF to confirm. Reply. Virgin Media Community. Browse Virgin Media Virgin Media Community. This includes restricting children from accessing inappropriate or adult content. Any website unsuitable for children is blocked by default. It may take a few minutes for the block to be disabled. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Usually, the reason for issuing a court order to block a website involves copyrighted content such as music, movies, or porn. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. 67. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Bypass Child Safe. Re: Child Safe - Sorry the changes you made were not saved, please try again. Tech Chatter. Options. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Clicking on Overview. 168. If you don't mind, I will need to send you a private message. ”. Options. 10 REPLIES. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Press and hold the Power button until you see the power menu options. On the remote press the Menu button. Some things you can do are: View your current and previous bills. Have looked at previous similar posts and have tried. I have just had VM broadband installed. 67. select Account settings > Online security > Websites; type roblox. If you change the computer's network settings to use any Public DNS that will re-gain full access. Research commissioned by UK multiplay operator Virgin Media O2 in support of Safer Internet Day reveals parents’ concerns about their children’s online safety and spending habits, including donating to online streamers, buying downloadable content and much more. Preferred DNS 192. Try computers with Cisco’s OpenDNS using 208. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. My Virgin Media App. Manage Your Account. 67. 67. on 09-08-2022 15:00. Virgin Media; My Virgin Media; Shop;. Dean_Lindson. Safe remote learning hub. Sabrina. 1. Try manually setting the Google Mesh DNS settings to match VM's DNS Servers, i. 1 shows the AS name as Akamai tech not virgin media. When I try to select them, the system won’t - 5386140. Plug in your Virgin Media router. Every attempt bounces me back to the 'My Account' page. 8. Go to the Plan and Device tab and click on Manage services. com or blueyonder. on 13-06-2022 11:42. It’s FREE for the. Virgin Media customers can get unlimited online protection. Virgin Media. Any website unsuitable for children is blocked by default. 0 Kudos. Open the YouTube app and click on your username in the top right-hand corner. Looks like it's not toggling off / on at virgin media end. Then click on Manage services. 168. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Select “Firewall”. Click on Manage Web Safe. Add a new username and password. Sign in . . Search for proxy sites. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. 8. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. It is managed from the Virgin Media online account. Stay safe online. I have enabled child safe and even added some explicit sites to the deny list on the account page, however these sites are not blocked and are still accessible. Account - Mobile. must contains at least one letter and numerical character. --. 67. 222 and 208. Thanks for posting and welcome back to the community. That is strange, it would appear that the setting is on based on this but as you've mentioned, this isn't the case from your side. If you haven’t changed your password, the default one is placed on the bottom of the router. Since I changed my broadband to Virgin, my WhatsApp will not connect to WiFi. 1 or 192. 168. not the VM Hub. 168. g. The internet is an amazing place. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Hi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. Want to set up parental controls on Stream from Virgin Media. Login in the the Virgin Media online account and try the to enable websafe. The computers and devices you wish to authorise are set up so that. Virgin Media customers can get unlimited online protection. This is the same message that I get from numerous sites. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Once logged in you will see 2 filters; Virus Safe and Child Safe. 220. Go to Account settings, then Account details b. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Account - Cable. I have no idea why that is so, but deactivating it seems to solve the issue. 220. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode. Re: Websafe settings no longer having effect. Web safe provides ultimate protection when using the internet. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Nah - maybe for teenagers but not for tweens or younger ones. * Call costs may vary. My Virgin Media app. - 5391862. Go to the F-Secure section of the mobile section on the website and click on ‘try it now’. Your Virgin TV PIN. All devices would need to be re-connected to the WiFi. Virgin Mobile. As these typically have to be set manually, you’ll find a comprehensive list of parental control guides that we’ve created to make this process easier to follow with our step by step videos and visual. For best. com, minecraft. I had not changed my DNS or anything, but the Kindle Fire bypassed it. I keep getting the message seen in the attached picture. Virgin Media Community Broadband Networking and WiFi Unable to enable child safe Options Unable to enable child safe Go to solution men8th Tuning in Options. 1 Kudo. Go to 192. 220Hi @Alec99. Reply. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. I'm looking to block certain websites but not enable child safe mode on their VM website. Select Parental Controls in Virgin Media Web Safe. This help content & information General Help Center experience. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. . Internet Safety organisation Internet Matters has launched a new campaign to urge parents to play a more active role in keeping their children safe online. resolved IP Address is 185. Press Home on the remote. - 5397856. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below: NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. If your cables and volumes are okay, run the audio troubleshooter. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. I did try to access a restricted site over the WIFI and. 1. My Virgin Media App. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. 1 and it will then ask you for the settings password. Tap Settings > Parental Controls. I suggest you to follow the below steps and check if it helps you regarding the family safety settings. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. Community Natter. Go to Settings > General, then tap Software Update. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Reply. Ensure that all options are ON and turned up. 1 and all appears in order. 168. Los1709. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. They will be able to check what email address you are using by going to My Virgin Media > Account settings > Account details > Manage accounts. Select Request a PIN. Stay safe online. Residential care settings. Log in to My Virgin Media. Manage Your. In response to lotharmat. Set “Private DNS provider name” to: dns. QuickStart, set up and connections. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Options. Child safe not working. Networking and WiFi. Click: Web Safe. Click: Settings. but then i get" your Virgin Media Child safe Settings have Blocked this Site " ; so it DOES exist ? Expert: Richard replied 1 year ago. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. You see a prompt asking if you are sure. QuickStart, set up and connections. If they are going to use WhatsApp, the best way you can keep them safe is to have lots of conversations about how they and others are using WhatsApp, what they have seen, anything that has surprised or worried them, and what the risks might be. 1 and all appears in order. My child safe options are switched off. Phone. It'll help to protect any device that's connected to. I have web safe switched off but still certain sites wont load. Abdelmonem. I`ve contacted support 4 times, they try and cant and raised two tickets with IT support but still nothing. OpenDNS provide instructions here :. Try computers with Cisco’s OpenDNS using 208. To remove. Click Apply. Open Advanced settings. Could it be a different situation, i. To do this: Press Home on the remote. Can you confirm if you have done what 用心棒 has suggested or if you are still having issues. 1. Gateway 192. Account - Cable. However, it’s incredibly easy for a child to circumvent the Snapchat age limit by using a fake date of birth. net, pubg. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. Choose Purchase Controls. Then repeat for the other settings pages (Web browsing, Apps, games & media, Screen time, Purchase & spending), making. Options. An excuse to turn child settings off on virgin media. Parental controls leave search sites such as Google and Bing accessible. Back up your device using iCloud or your computer. C-041222776 on 5/12/2022, said to go to Child Safe and enable it despite me having said this was not working. Switch to eBilling and save yourself £21 a year. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. This includes restricting children from accessing inappropriate or adult content. Web safe provides ultimate protection when using the internet. Security matters. We recommend keeping Virus Safe on. Networking and WiFi. It is managed from the Virgin Media online account. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Tap Settings > Parental Controls. Now select ‘Manage family members’, choose the child who you want to apply the restrictions to and under ‘Access to content’ choose the age-level restriction you require. My Virgin Media App. Manage Your Account. ”. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Parents should take care not to give their child the Pin number used to secure the. Child safe disabled for a month, virgin arnt helping, any ideas? Hey All, I use to use child safe all the time for my kids but about 5 weeks ago i noticed it was disabled, tried enabling it and it keeps disabling. Sorry to hear that your child safe is not blocking unsuitable websites. Broadband, TV and Landline offers. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. Thanks,Virgin Media and you have confirmed Child Safe is on. Let us know if you need anything further, we're always happy to help. type roblox. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. The Gamer Lounge. FWIW Child Safe of recent seems to lack stability with posts on the forum noting: changes not being saved saved changes reverting without obvious cause Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites ty. Click this link. Although both apps are safe for kids to use, it’s still worth reviewing and monitoring your child’s profile from time to time. 3. My child safe options are switched off. Just toggle this off and click Apply. 0. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. To fix this you’ll need to log in to your router and change a few settings. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. But it’s important they do. Select the firewall and tick the following protocol. Only chat with people you know in the real. Discover the web for yourself. Apply the Public DNS to the computer / device / your own Router i. Search. What information can users see and share? Last Seen: This is a timestamp that shows users the last time your child used their WhatsApp account. Browse Virgin Media Virgin Media Community. Tap your child's account. 0 you will need to use 192. (6 votes) Best practises cheat sheet for your EPi site. saved changes reverting without obvious cause. When I do try to send emails I get a bounce back that says:'Connections from your IP ###. Solved: Hi, I can't seem to turn on Web Safe. Stay safe online. And shown to even younger children. Please advise. I’ve called VirginMedia several times and they have not been able to help. Used to work fine and now doesn’t work at all. I do not work for VM. Virgin Media. 67. Then follow the steps to register for free. Hi. Virgin Media. Setting parental controls on Facebook Despite the automatic private account setting for under 18s, you can set up different Facebook parental controls in the app. 8. Account - Cable. Virgin Media. Friday, 26th June 2015. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereThanks for posting and welcome to the community. You’ll pay nothing for 3 months (with no payment details. An adult using a social networking site, chat room or online forum can pretend to be anyone –. Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 8. Check that childsafe is enabled on your Virgin Media account. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. The internet is full of exciting things. Learn how you can change Web Safe settings to turn Child Safe off. 1. I can see on the system that you contacted us yesterday regarding this and that actions were taken to ensure that the. on 09-09-2023 11:35. Enter your PIN. 2. They are 8. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Then select the Settings PIN & Parental Controls option. 222 and 208. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Adjust the settings according to the level of protection you want. Account settings ; Welcome to My Virgin Media. Use parental control software and consider using filtering options, monitoring. 8. Please can you look into my settings from your side too. Options. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. . Minimize database calls. 1 for Families |. 0. But checking 1. 67. Browse Virgin Media Virgin Media Community. " This has been the same for 3 days now. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. Just sign in to My Virgin Media and change your settings. Bypass Child Safe & Virus Safe. com to Child Safe's lists of allowed websites; manually set an alternative DNS on device, for example Quad9 | A public and free DNS service for a better security and privacy; disable Child Safe on home. Open an internet browser and type in the Virgin Media IP address: 192. Now select the Lock programmes by Age Rating option. Reconnect your VPN if necessary. I’m sorry to hear of the issues that you’re having with your child safe settings, this is a known issue and is currently being investigated by our team, we don't have any further information at the moment but hope that we can the issues resolved very soon. When I check the DNS settings on my device it says it’s using the VM DNS servers. More help. I have restarted the Hub numerous times, as well as turned Web Safe on and off multiple times, but it is still not working. By default Child Safe blocks access to Virtual Private Network (VPN) so sites like Proton VPN: Secure and Free VPN service for protecting. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. If you're using Virgin Media to connect (at least from the UK), it looks like "Virgin media child safe" could prevent access to some data that Firestone needs to work. Install our free Parental Controls software. Child Safe and Virus Safe filters require use of the default VM DNS typically via a Hub in Router mode.